Payments, Cancellations & Refunds – Maria Spanish School

Payments, Cancellations & Refunds

1. Payment & Booking
• Course fees are due in full at registration.
• Bookings confirmed only upon receipt of payment.

2. Cancellation Policy
• Please be advised that cancellations or rescheduling within 48hs of the class will incur a fee. Should you need to make adjustments, we kindly request you to contact us 0420468820 prior 48hs of the lessons.

3. Cancellation by School
• Classes cancelled by Maria Spanish School will be rescheduled or refunded in full within 14 business days.

4. Unused Lessons
• Unused lesson credits expire 6 months from purchase.

5. Digital Materials
• Accessed online materials are non-refundable.

6. Requesting a Refund
• Email hola@mariaspanishschool.com.au with your booking details.
• Refunds processed via original payment method in up to 14 business days. aria Spanish Schoal,

Safety, Health, and Community Guidelines Protocol 2025

At Maria Spanish School, we are committed to protecting the integrity of our students, families, teachers, and staff.

To achieve this, we have established our Health, Safety, and Community Conduct Protocol, which will be applied at the Ashburton Community Centre, where our Spanish School is located

1. Parents & guardians must be present at the community centre.

Parents of Beginners, Intermediate & Advanced students must wait for their children in the common area of the Ashburton Community Centre for the duration of the lesson and, if necessary, take them to the bathroom.

2. Classroom Access.

Teachers and assistants are not able to supervise children during the setup of the classroom prior to the lesson. For our students safety, we ask that you drop off your child or children at the door of room 3 no earlier than

• Intermediate: Saturday at 1:00 pm

• Advanced: Saturday at 2:00 pm

• Beginners: Saturday at 3:30 pm

• Pro Advanced: Friday at 5pm

3. Parents or Guardians in the classroom need a WWCC.

If a parent needs to be with their child or children in the classroom, they must send a copy of their WWCC (Working with Children Check) to spanishteacher.au@gmail.com, before the start of each term.

4. Parent or Guardian supervision.

Parents must supervise their children at all times to avoid disrupting classes or other activities taking place in the community centre.

5. Action Plan for Anaphylaxis and Asthma.

Parents or Guardians of children with allergies, anaphylaxis, and asthma must provide an individual plan for each child to ensure management and prevention at Maria Spanish School.

6. No food and drinks in the classroom.

No eating or drinking is allowed in the classroom, except for water. Students must bring their water bottles with their names.

7. Sickness Policy.

If a child is sick with a fever, sneezing, coughing, etc., they should not attend school.

8. Accident & Incident Report and Policy.

In case of an accident or incident at Maria Spanish School please fill out our incident report form.

Location: Ashburton Community Centre, 160 High Street, Ashburton VIC, 3147

Feel free to contact us at 0420 468 820 for more details or visit our website and social media for updates. We look forward to welcoming your child to our Spanish learning community!

Thanks for your support and understanding.

Maria Valenzuela

Founder, Maria Spanish School